Terms of Sale

       Last Updated: June 8, 2022

·          Shipping

·          Cancellations and Returns

·          Order Status

·          Pricing and Payment

·          Quotes

·          Product Descriptions

·          Financing

·          Warranties

·          Installation

·          Gift Cards

·          Compliance with Export Control Laws

·          Questions?

 

We are thrilled that you have chosen Signature Hardware, a subsidiary of Ferguson Enterprises, LLC, for your project needs.  Signature Hardware has chosen as a corporate matter to adopt these Terms of Sale.  Where you are purchasing from Signature Hardware, any and all references herein to Ferguson shall mean Signature Hardware. Any purchases made by you through Signature Hardware constitutes your unconditional agreement to follow and be bound by these Terms of Sale.  These Terms of Sale, together with the Terms of Use, and any other policies, rules and provisions linked or otherwise referred to herein, including, without limitation, our Privacy Policy, constitutes the entire agreement between you (“you” or “your”) and Signature Hardware, a subsidiary of Ferguson Enterprises, LLC, or the respective subsidiary (“Ferguson,” “we,” “us,” or “our”), superseding any and all prior or inconsistent understandings, representations or agreements regarding your purchase(s) through a Ferguson Site.

 

We reserve the right to update or modify these Terms of Sale at any time without prior notice. Your purchase from Signature Hardware following any such change constitutes your unconditional agreement to follow and be bound by the Terms of Sale as changed. For this reason, we encourage you to review these Terms of Sale prior to making any purchase. 

 

 

Shipping

 

Due to the variety of products we sell, shipping types and costs may vary.  Please check SignatureHardware.com to find shipping information for specific products.  We understand that getting your items in a timely manner is important.  We make commercially reasonable efforts to ship your purchases to you as quickly as we are able.  However, situations may arise that we cannot control, and which may affect shipping times. Signature Hardware has no responsibility for delays in shipping caused by a force majeure event including, but not limited to, acts of God, war, labor disputes, civil unrest, changes in the law affecting the import or export of goods, accidents, pandemics, the inability to obtain materials or goods, delays of carriers, contractors or suppliers, or any other causes beyond our control.  If you cause or request a delay of shipment, or if Ferguson ships or delivers an order erroneously as a result of inaccurate, incomplete, false or misleading information supplied by you, Ferguson reserves the right to charge any additional shipping and/or storage costs to you.

 

Shipping Destinations and Delivery Restrictions

 

Generally, Signature Hardware is able to ship to most addresses (excluding PO boxes) within the United States and Canada, subject to some restrictions.  Some states may have delivery restrictions, which are noted on the specific product page or on the applicable Signature Hardware. In addition, certain shipping types may not be available to particular states, such as Alaska, or address types (e.g. APO/FPO addresses).  For our international customers, you will be responsible for selecting and providing your own freight forwarding service provider with a delivery address within the contiguous United States and Exporter of Record.  Please see Signature Hardware for further information on shipping restrictions and restrictions for international customers, if any and The Compliance With Export Control Laws section below.

 

Due to variances in tax laws from state to state, once an order has been placed, we are not able to alter the shipping address. Please make sure that all of your shipping information is correct before placing your order.  Ferguson reserves the right to cancel your order if we have reason to believe you have provided a false address in an attempt to evade state sales tax.

Backordered Products

 

Occasionally, an item is out of stock and is on backorder.  We will endeavor to notify you promptly if an item is on backorder, and provide available options, which may include cancellation, selection of alternate products, or shipping the backordered product once it becomes available.

You may still be able to place orders for backordered items, if desired, in order to reserve the item with the manufacturer.  Please note that you will be charged for the items in accordance with our payment policy, as you would for any other item that is not on backorder. 

 

Cancellations and Returns

 

Cancellations

 

Since we do everything, we can ship your order as soon as possible, there is a very short period in which an order can be cancelled or modified.  Once an order has shipped, or in the case of special-order items, once the order has been placed with the manufacturer, it can no longer be canceled.  To cancel or change an order, please contact our Customer Service team via Live Chat at SignatureHardware.com, by emailing support@signaturehardware.com, or by calling 855-715-1800.

 

Returns

 Please note that some products are not eligible for return or may require an authorization before they can be returned . PLEASE CHECK https://support.signaturehardware.com/hc/en-us/articles/16325233009044-Returns for return requirements and restrictions.  If the goods are returned and do not meet these requirements, we reserve the right to reject the return, or to deduct additional fees from your refund.   Returns may be subject to a re-stocking fee, or shipping fees, which will be deducted from any refund.  We may accept the return of some special orders or non-stock goods at our discretion, and if the manufacturer is willing to accept the return.  Any restocking or cancellation fees charged to Signature Hardware by the manufacturer and/or vendor may be deducted from your refund.  Clearance; liquidation or close-out items; furniture; if applicable, are not returnable.

 

Defective or Damaged Goods

  Please note that each product may be subject to different notice requirements for defective or damaged goods, which are imposed by the product manufacturer.  PLEASE CHECK https://support.signaturehardware.com/hc/en-us/articles/16325233009044-Returns TO FIND THE APPLICABLE REQUIREMENTS FOR RETURNING DAMAGED OR DEFECTIVE GOODS.  

 

You may be able to return damaged or defective items for a refund or replacement, provided that you follow the return policy  In addition, one of the following must apply: (i) the item has a defect that hinders its usability for the purpose for which it was designed; (ii) the incorrect item was received, or the item is missing parts; or (iii) the item was damaged in transit.  Please note that not all items are eligible for return, as outlined in the Returns section above, and some defective items may only be eligible for repair or replacement at the manufacturer’s discretion.

 

You must inspect all goods upon delivery.  If there is obvious damage, do not sign for or take possession of the item.  Immediately contact our Customer Service team via Live Chat at SignatureHardware.com, by emailing support@signaturehardware.com, or by calling 855-715-1800 to assist) so we can help you process a claim with the carrier and arrange for a replacement.  If you accept delivery, but notice damage during unpacking, you must provide pictures of the damaged box and/or product.  For all damaged products you must contact us within 48 hours of receipt, as carriers only allow 2 business days to file a freight claim.  Otherwise, you may be responsible for filing a freight claim, or arranging the return or repair of the goods.

 

Order Status

To check the status of your order, (please visit https://www.signaturehardware.com/track-order.

 

Pricing and Payment

 

For your convenience, you will be charged upon placing your order through Signature Hardware and your order will be shipped in accordance with our Shipping Policy at https://support.signaturehardware.com/hc/en-us/articles/115000115666-Shipping-Policies?_gl=1*173m2g9*_gcl_au*MTAyOTcyMzgwMi4xNzQwMTY0MTQ4*_ga*MTI1MTMwMTE1OS4xNzQwMTY0MTQ4*_ga_7595HXPCW9*MTc0MTA5NTIzOS41LjEuMTc0MTA5NTM4Mi41Ni4wLjA If your order is unable to ship within 24 hours, we will hold your funds as a deposit on the goods until the product ships.  We accept all major credit cards.  Other forms of payment may be available.  For any payments made by check, please note (a returned check fee will apply).

 

Unfortunately, we do not offer any additional discounts beyond any then-current deals or other specials, which are publicized on the applicable Ferguson Site.  All taxes, transportation costs, duties and other charges are in addition to listed prices. Where possible, the amount of any sales, excise or other taxes applicable to your purchase will be added to the purchase price at checkout.  Please note that for Canadian customer purchases, you will be responsible for all customs duties, which may be charged at the time of purchase, or later if they cannot be calculated at the time of purchase. Any other potential international shipments, please refer to the Compliance with Export Controls Law section below.  If you believe there has been a billing error, you must notify us by email at support@signaturehardware.com or by mail to 2700 Crescent Springs Pike Erlanger, KY 41017 within ten (10) business days from the date you are charged. Claims not received within such time are hereby waived.

 

Pricing Information

While Signature Hardware strives to provide accurate product and pricing information, pricing or typographical errors may occur. The Ferguson Sites cannot confirm the price of any item until after you order.  In the event an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, the Ferguson Sites shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

 

Order Acceptance

We reserve the right, in our sole discretion, to refuse or cancel any order for any reason.  Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled, or if additional information is required to accept your order. If your order is canceled after payment is received, we will issue a full refund to the payment method used for the purchase.

 

Quotes

If Quotes are provided by an authorized representative of Signature Hardware, the prices stated therein are valid through the expiration date of the quote; if purchases are made through the authorized Ferguson representative. However, pricing is subject to change without notice in the event of a change in specifications, quantity, designs, or delivery schedules requested by you; or due to changes in the cost of materials, supplies, labor, clerical error, or foreign or domestic legislation impacting the supply chain or the import/export of goods.  Quoted prices, and prices listed on a Ferguson Site may differ based on discounts or other promotional pricing that may be offered by authorized Ferguson representatives.  For purchases made on the Ferguson Site, the pricing listed on the applicable site shall apply.

 

Quantity Limits

We reserve the right to limit the quantity of items purchased per person, per household or per order. We will notify you in the event such limits are applied.  We also reserve the right to prohibit sales to dealers. If you are interested in purchasing items for a corporation or institution, please contact our (Customer Service team via Live Chat at SignatureHardware.com, by emailing support@signaturehardware.com, or by calling 855-715-1800. Any promotions, special purchases, open box items, or dealer seconds, if available through a Ferguson site, are only valid while supplies last.  In the event these special items are "oversold," a full refund will be issued. 

 

Tax Exempt Purchases

Tax exemption means you do not have to pay sales tax on products used for an authorized organization, such as government institutions, churches, and non-profit organizations.  To determine whether your organization is tax-exempt, you must contact your state or local taxing authority. If approved, you will be issued tax-exempt documentation that verifies your status.  To make a tax-exempt purchase, please see https://support.signaturehardware.com/hc/en-us/articles/115000121526-Sales-Tax-Tax-Exemption or contact the customer service team Customer Service team via Live Chat at SignatureHardware.com, by emailing support@signaturehardware.com, or by calling 855-715-1800.

Product Descriptions

The Signature Hardware site attempts to be as accurate as possible. However, Ferguson does not warrant that product descriptions or other content on any Ferguson Site is accurate, complete, reliable, current, or error-free.

 

The Ferguson Sites have also tried to display as accurately as possible the colors and finishes of products that appear on the Ferguson Sites. However, the actual colors you see will depend on your monitor.  Therefore, we cannot guarantee that your monitor's display of any color or finish will be accurate.  If a product you purchase from us is not as described, or you are dissatisfied with the color and finish upon receipt, you may return it as your sole and exclusive remedy, subject to our Return Policy.  Please note that some items are not eligible for return, so please review carefully before making your purchase.

 

Financing

Financing may be available for certain products, through Ferguson or a third-party affiliate, or for purchases made in-person at a Ferguson location. Please check the specific product page or contact your closest Ferguson location for any financing information.

 

Warranties

Ferguson sells a wide variety of products, and each product may have differing warranties, as provided by the manufacturer.  For specific warranty information, please check the applicable product page.

https://support.signaturehardware.com/hc/en-us/articles/13281584343828-Quality-Guarantee?_gl=1*10trab1*_gcl_au*MTAyOTcyMzgwMi4xNzQwMTY0MTQ4*_ga*MTI1MTMwMTE1OS4xNzQwMTY0MTQ4*_ga_7595HXPCW9*MTc0MTAyNjAwOC40LjAuMTc0MTAyNjAxMC41OC4wLjA

Compliance with Export Control Laws

 

If Seller delivers Products to Buyer’s U.S. Authorized Agent, the export shall be routed.  Seller shall not be responsible for submitting Electronic Export Information, if required.  Buyers located outside of the United States expressly assume all duties and liability associated with obtaining an U.S. Authorized Agent to file Electronic Export Information.  Seller shall not serve as Buyer’s U.S. Authorized Agent.  Seller has the right to request information regarding Buyer’s U.S. Authorized Agent, such as the data elements filed in the Automated Commercial Environment, the Internal Transaction Number, the date of export, and the filer name.

 

Seller shall not be named the U.S. Principal Party in Interest (USPPI) in any export transaction without Seller’s prior express approval. If Buyer is located out of the United States and Seller delivers Products to Buyer’s U.S. Authorized Agent, the export shall be routed.  Seller shall not be responsible for submitting Electronic Export Information, if required.  Buyers located outside of the United States expressly assume all duties and liability associated with obtaining an U.S. Authorized Agent to file Electronic Export Information. Buyer expressly assumes responsibility for determining export licensing requirements under the Export Administration Regulations and obtaining authorization for the export as may be required. Seller shall not serve as Buyer’s U.S. Authorized Agent. Seller has the right to request information regarding Buyer’s U.S. Authorized Agent, such as the data elements filed in the Automated Commercial Environment, the Internal Transaction Number, the date of export, and the filer name.

 

 

Questions

 

P lease contact our Customer Service team via Live Chat, by emailing support@signaturehardware.com, or by calling 855-715-1500 where a Customer Service Representative can assist in answering any questions related to Signature Hardware and the products sold therein.