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Product Recall




Pickens Flip Up Towel Grab Bars

In cooperation with the U.S. Consumer Product Safety Commission and Health Canada, Signature Hardware is voluntarily recalling Pickens Flip Up Towel Grab Bars. Signature Hardware has found that if the horizontal towel bar is used as a grab bar, the weld between these two pieces can break, resulting in potential fall and injury hazards.

The Pickens Flip Up Towel Grab Bar, which is pictured below, came in two finishes: polished stainless steel and brushed stainless steel. SKU number 920115 is printed on purchase receipts and email order confirmations for products in either finish.



Remedy
Signature Hardware is offering affected consumers their choice of a refund or a free replacement grab bar, the Pickens Flip Up Grab Bar with Position Hinge (in polished stainless steel or brushed stainless steel finish), pictured below in the brushed steel finish.


Reimbursement
Signature Hardware is also offering to reimburse consumers up to $700 (upon submission of valid receipts for materials and/or labor) for the cost of either (a) removing the recalled product and repairing the wall, or (b) removing the recalled product, installing the replacement, and repairing the wall.

Important Replacement Installation Note: The installer will need to ensure that the base plate of the replacement is anchored to wooden blocking installed between wall studs in order for the grab bar to provide bodily support (as was required for the recalled product). Because the base plate of the replacement is approximately 2½ inches longer than the base plate of the recalled product, additional wooden blocking may need to be installed.

Registration
Register to receive a refund or free replacement product at www.recallrtr.com/shtowelbar or, call us at 1-888-520-0167 from 8 a.m. to 7 p.m. ET Monday through Friday.

We apologize for any inconvenience this situation may cause you.







Bastian Teak Medicine Cabinets

In cooperation with the U.S. Consumer Product Safety Commission, Signature Hardware is voluntarily recalling to repair Bastian Teak Medicine Cabinets from Signature Hardware. The mirror can detach and fall from the medicine cabinet door, posing an injury hazard.

The recalled medicine cabinets came in three sizes: 24, 36, or 48 inches wide, corresponding to one, two, or three doors. The medicine cabinets were sold in Natural Teak, Whitewash, and Rustic Brown finishes. A name plate with "Signature Hardware" is attached inside of the medicine cabinet door. The SKU number is printed on purchase receipts and email order confirmations. The SKU number corresponding to each size and finish is listed below.



SKU 422703 - 24" Natural Teak
SKU 422704 - 24" Rustic Brown
SKU 422705 - 24" Whitewash
SKU 422706 - 36" Natural Teak
SKU 422707 - 36" Whitewash
SKU 422708 - 48" Natural Teak
SKU 422709 - 48" Rustic Brown

Please immediately stop using the medicine cabinet until it is repaired and contact Signature Hardware for free repair of your medicine cabinet in your home.

A repair person will install a stainless steel rail on the top and bottom of each door of the medicine cabinet to hold the mirror in place. An example of how the medicine cabinet will appear with the rails installed is shown below.


To register for the free repair or for more information, call us at 1-855-715-1800 from 8 a.m. to 8 p.m. ET Monday through Friday, 10 a.m. to 6 p.m. ET on Saturday and Sunday.

We apologize for any inconvenience this situation may cause you.

Sincerely,
Signature Hardware



Recall FAQs

Q: I no longer have the purchase receipt for my recalled medicine cabinet. Is my medicine cabinet still eligible for the repair?
A:
Yes. All units of the Bastian Teak Medicine Cabinet are eligible for the repair.

Q: My contractor purchased the medicine cabinet, not me. Is my medicine cabinet still eligible for the repair?
A:
Yes. All units of the Bastian Teak Medicine Cabinet are eligible for the repair.

Q: I purchased the medicine cabinet from a company other than Signature Hardware. Is my medicine cabinet still eligible for the repair?
A:
Yes, all units of the Bastian Teak Medicine Cabinet are eligible for the repair.

Q: I’ve registered for the recall. When will my medicine cabinet be repaired?
A:
Once your registration is complete, we expect that you will be able to schedule a repair to be conducted in your home within approximately two-four weeks.

Q: What if I own more than one of the recalled medicine cabinets?
A:
If you own more than one recalled medicine cabinet, we will process each individually and schedule one repair visit to your home.

Q: My medicine cabinet appears to be fine. Can I continue to use it?
A:
No, for your safety, if you have a recalled medicine cabinet, please stop use immediately until it is repaired. Therefore, please register for the free repair.

Q: Is there a time limit on this recall?
A:
No, but please stop use of the recalled medicine cabinet immediately and register for the repair now.