Phone Hours
  • Mon-Thurs :
    8:00AM - 11:00PM
  • Friday :
    8:00AM - 7:00PM
  • Saturday :
    8:00AM - 5:30PM
*All Hours EST



Our Promise to You

We stand behind the products we sell. If for any reason you choose the wrong item, we'll exchange it. If a product needs to be repaired or replaced under warranty, just let us know.

90 Day Free Returns

We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund or replacement, provided that you contact us within 90 days of shipment and items are in sellable condition.

Signature Hardware cannot accept a return for or refund the following:

• Items that have been altered or mishandled
• Items with custom work or painting at time of sale
• Special-order items not listed in our catalog or on our site (unless approved by customer service)
• Items that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.). If an installed item is defective, please contact Customer Service for assistance returning.

How to Return an Item

Request a Return Number:
Call Customer Service toll free at 1-866-855-2284. We will then send you an email with the Return Number.

Sending Your Package
Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the Return Number and return address label included in the email and attach it to the box with clear packing tape. Seal the box completely, making sure the item is secure for shipment.
For free returns, we’ll provide a pre-paid FedEx shipping label. Returns sent through other carriers (including UPS, USPS, etc.) are subject to shipping fees at the customer’s expense. Please note that expedited shipping charges are non-refundable.

Truck Delivery Returns:
If you need to return a large item (tub, vanity, etc.) that was delivered by truck, you may use our LTL carrier account. To initiate your return, contact customer service at 1-866-855-2284.

Your Refund:
Allow 7 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. Once your return has been received, you'll get an email confirmation that your return has been processed.

Damaged in Transit

If your merchandise is damaged in shipping, please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.