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Warranty

 

Our Guarantee

We proudly stand behind our products and are committed to doing things the right way. With 20 years of excellent customer service, we continue to honor our values of trust, quality, and style. So if you need anything, give us a call—our team of experts is here to help.

 

Product Lifetime Warranty Policy

All non-electrical products are warranted to the original owner to be free of manufacturing and mechanical defects for the lifetime of the product. If a defect is found, we will provide a replacement part or product, or make the appropriate adjustment. For questions about products with a lifetime warranty, contact customer relations.

 

Electrical-Components Product Warranty Policy

All products with electrical components are covered under a one-year warranty to meet stated performance specifications and be free of manufacturing and mechanical defects. If a defect is found, we will provide a replacement part or product, or make the appropriate adjustment within one (1) year from the date the product is delivered. For questions about products with a one-year warranty, contact customer relations.

 

Warranty Limitations

If the product is used commercially, in a multi-unit setting, or is installed outside of the contiguous United States and Canada, Signature Hardware warrants the product to be free of manufacturing and mechanical defects within (1) year from the date the product is delivered.

Normal wear and tear or damage from daily use are not covered. For example, “living finishes” on unsealed items such as copper, bronze, nickel, teak, and bamboo can be expected to naturally change over time and with normal use. This is not considered a defect and is not covered under our warranty. Other exclusions include damages incurred as a result of installation, replacement or repair, and damages due to improper cleaning, misuse, or neglect.

 

If your product is damaged in shipping, please contact us immediately upon receipt.
Please contact customer relations with any additional questions.