Phone Hours
  • Mon-Thurs :
    8:00AM - 11:00PM
  • Friday :
    8:00AM - 7:00PM
  • Saturday :
    8:00AM - 5:30PM
*All Hours EST




All items are warranted to be free of manufacturing and mechanical defects and covered for a period of 5 years from date of purchase. This warranty covers replacement of defective parts only, not of complete product, unless deemed necessary by a customer service representative.

Warranty does not cover: damages incurred as a result of installation, replacement or repair; damages due to improper cleaning, misuse or neglect; or "living finishes." Living finishes on unsealed items such as copper, bronze, nickel, teak and bamboo can be expected to naturally change over time and with normal use.

If your merchandise is damaged in shipping, please contact us within five working days. We will correct or replace any damaged items to your satisfaction. Detailed instructions on what to do if your shipment is damaged can be found here.