All items are warranted to be free of manufacturing and mechanical defects and covered for a period of 5 years from date of purchase. This warranty covers replacement of defective parts only, not of complete product, unless deemed necessary by a customer service representative.
Warranty does not cover: damages incurred as a result of installation, replacement or repair; damages due to improper cleaning, misuse or neglect; or "living finishes." Living finishes on unsealed items such as copper, bronze, nickel, teak and bamboo can be expected to naturally change over time and with normal use.
If your merchandise is damaged in shipping, please contact us within five working days. We will assist in filing a claim with the carrier and sending a replacement to you. Upon receipt of items shipped via common carrier, such as tubs, inspect the crate for damage immediately. If you find damage, refuse the shipment and contact us promptly. Our customer service department is glad to answer any questions by phone (1-866-855-2284) or email.