Repairs and Returns
Our Promise to You
We stand behind the products we sell. If for any reason you choose the wrong item, we'll exchange it. If a product needs to be repaired or replaced under warranty, just let us know.
We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund or replacement provided within 30 days of shipment and in sellable condition.
Shipping and Restocking Fees
Returns are subject to a 10 percent restocking fee, except when merchandise is exchanged. If you would like in-house credit for your return, the restocking fee is waived. Shipping charges are non-refundable.
Signature Hardware cannot accept a return for or refund the following:
- Items that have been altered or mishandled
- Items with custom work or painting at time of sale
- Special-order items not listed in our catalog or on our site (unless approved by customer service)
- Items that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.). If an installed item is defective, please contact Customer Service for assistance returning.
How to Return an Item
Request a Return Number:
Call Customer Service toll free at 1-866-855-2284. Indicate whether you'd like to receive in-house credit or a refund in the original form of payment. We will then send you an email with the Return Number.
Sending Your Package
Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the Return Number and return address label included in the email and attach it to the box with clear packing tape. Seal the box completely, making sure the item is secure for shipment.
Visit your local FedEx or UPS store to ship the item back to us.
Truck Delivery Returns:
If you need to return a large item (tub, vanity, etc.) that was delivered by truck, you may use our LTL carrier account. Please note: there is a flat fee of $175. To initiate your return, contact customer service at 1-866-855-2284.
Allow 7 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. (In-store credits are processed same-day.) Once your return has been received, you'll get an email confirmation that your return has been processed.
All items are warranted to be free of manufacturing and mechanical defects and covered for a period of 5 years from date of purchase. This warranty covers replacement of defective parts only, not of complete product, unless deemed necessary by a customer service representative. Warranty does not cover: damages incurred as a result of installation, replacement or repair; damages due to improper cleaning, misuse or neglect; or "living finishes." You can learn more about our warranty here.
If your merchandise is damaged in shipping, please contact us within five working days. We will assist in filing a claim with the carrier and sending a replacement to you. Upon receipt of items shipped via common carrier, such as tubs, inspect the crate for damage immediately. If you find damage, refuse the shipment and contact us promptly. Our customer service department is glad to answer any questions by phone (1-866-855-2284) or email.
Please contact Customer Service with any additional questions, or see our FAQs for answers to frequently asked questions.
Mon - Thu 8am - 11pm (EST)
Fri 8am - 7pm
Sat 8am - 5:30pm