|We're sorry that you have to return items. We understand how disappointing it can be to order items that don't work out for your project, so we're going to do everything we can to make the returns process fast and simple. This page explains how we'll handle your return.
|Step One: Request a Return Merchandise Authorization (RMA) number.
We will then send you an email with the RMA number and the following instructions.
- Call our Customer Service Team toll free at 1-866-855-2284.
- Tell the representative which item(s) you'd like to return.
- Indicate whether you'd like to receive in-house credit or a refund in the original form of payment.
|Step Two: Sending Your Package
Hurry - Your RMA is valid for 30 days.
- Pack the item in its original box or packaging. All items being returned must be in new condition.
- Use the original shipping box, if possible, or any sturdy, plain cardboard box.
- Remove or cover up any pre-existing labels or stickers.
- Print the RMA number and return address label included in the email's attached PDF file and attach it to the box with clear packing tape.
- Seal your box completely, making sure the item is secure for shipment.
- Visit your local FedEx or UPS store to ship the item back to us.
|Getting Your Refund:
Allow 7 days for your package to arrive at our fulfillment center.
Within 48 hours, your return will be processed back into our inventory.
2-10 business days later, your financial institution will credit your card. (In-store credits are processed same-day.)
Once your return has been received at our facility, your payment will be refunded and you'll receive an email confirmation that your return has been processed. If you've chosen to have the amount refunded to a credit card, your credit card company will process the refund. This typically takes 2 to 10 business days, but is at the discretion of your credit card company.
We want you to be satisfied and happy with your purchase at SignatureHardware.com. Please contact us with any additional questions you may have, or visit our Help Desk for answers to common questions.
Go to the SignatureHardware.com Homepage
Questions? The SignatureHardware.com Customer Service Team is happy to assist you.
Call Signature Hardware during the following hours:
Mon - Thu 8am - 11pm, Fri 8am - 7pm, Sat 8am - 5:30pm EST
Email Signature Hardware Customer Service