You may return an item for refund or replacement provided that you contact us within 30 days of the shipment date. All items returned must be
in sellable condition.
To return an item, you must contact customer service at
email@example.com for a Return Merchandise Authorization
number. The RMA number must be clearly marked on the outside of the box to
qualify for a refund or replacement. Packages received without a RMA number
will be refused at our dock and sent back to the sender.
Returns must be sent in original packaging, including the box and packing
materials. Items that have torn or marked boxes will not be accepted. Items
that were shipped in shrink wrap packaging must remain in the shrink wrap.
Items scratched, dented, or otherwise damaged because of insecure packing will
not be eligible for return. Avoid excessive markings to the box and use
packaging tape, not duct tape, to reseal the box.
Clearly label the box with our address:
(Write RMA number here)
610 Dolwick Drive
Erlanger, KY 41018
You may ship return items via UPS, FedEx, or United States Postal Service.
Authorized shipping outlets include Mail Boxes Etc., PaK Plus, Parcel Plus,
PostNet, and Postal Annex. You may want to insure and track your return, as we
cannot be responsible for lost, damaged, or misdirected returns.
For step-by-step instructions, please visit our Returns Process page.
| Non-Returnable and Non-Refundable Items
- Items that involve custom work or painting at the time of sale are not returnable.
- Special order items not listed in our catalog or on our web site are not returnable without advance written permission.
- Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.) Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts. Please visit our Warranties and Repairs page for details.
- Items that have markings, scratches, plumber's putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.
|Shipping and Restocking Fees
- Returns are subject to a 10 percent restocking fee, except when merchandise is exchanged. If you would like to have your refund made in the form of an In-House Credit for future purchases, the restocking fee will be waived.
- Shipping charges are non-refundable.
| Crediting Your Account
- Returns are processed daily.
- It typically takes 2-10 business days for a credit card company to credit your account, please allow time for processing. (In-house credits are processed same-day.)