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| Please refer to the item information screen for delivery schedule. Typically, orders are processed within three business days. Once your order leaves our warehouse, a tracking number will be sent to your e-mail account. Please note that some items, such as catalogs that ship via US Mail or items that ship directly from the manufacturer, will not have tracking numbers. Shipping times vary once your order is enroute. For standard ground service, allow 5-7 additional business days to the West Coast, and 2-4 additional business days to the Midwest and East Coast. In the rare case of a backorder, we will attempt to notify you if your order will take more than seven days to process. |
Parcel Carrier Delivery
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FedEx will make three delivery attempts to your shipping address on three consecutive days. After 3 attempts, they will hold the package at their local station for two additional business days before returning to sender. For more information visit the FedEx website. |
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UPS will make three delivery attempts to your shipping address. After the third attempt, they will hold the package at their warehouse for you to pick up. Please note that most packages sent require a signature. In most cases, UPS will not leave the package without a signature. For more information visit the UPS website. |
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Truck Delivery
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Large, heavy items such as tubs, vanities, toilets, and some oversized sinks, ship via truck (common carrier). Other select items, such as some fragile objects or orders of large quantities, may also ship via truck. In an effort to ship orders as safely and quickly as possible, Signature Hardware will ship orders via truck at our discretion.
Scheduled Delivery
Truck shipments will be delivered to the curb for residential addresses. Signature Hardware will send you an email with the name of the freight company, who will then call ahead to the number on your order to confirm a delivery time during normal business hours. Deliveries that require extraordinary effort may be subject to an extended area fee; please notify customer service if there are space constraints, natural or manmade barriers, or other obstacles that may complicate delivery.
Lift-Gate Service
The driver will bring the crate from the back of the truck to the ground level at your curb by using a lift-gate. The customer is responsible for bringing the crate from the curb into the home. The driver cannot be responsible for moving, inspecting, or unpacking the crate. Lift-gate service is reserved for extremely heavy shipments such as bathtubs, and is not necessary on most vanity or vitreous china deliveries.
Accepting Shipment
The customer is responsible for inspecting the items for possible damage and signing for the delivery. If there is any damage, the customer should refuse the shipment and contact customer service toll free at 1-866-855-2284 within five business days. Click here to learn more about protecting your purchase from hidden shipping damage. |
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What it Means
- Select items from Signature Hardware ship free via ground service to locations within the contiguous 48 states.
- Additional charges apply for shipments to Alaska, Hawaii, Canada, or other locations outside the US.
- Most orders ship via FedEx or UPS Ground, and expedited shipping is available for these orders at an additional charge. Please call customer service toll free at 1-866-855-2284 for a price quote.
Truck Shipments
- Larger, oversized items such as tubs, toilets, and some sinks ship via truck (common carrier).
- Truck shipments cannot be expedited. For more details, please see the Delivery Information section.
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Signature Hardware uses parcel carriers for most orders that can be packed under 70 lbs. per box. Ground and 3 day service is offered for customers in the continental US. Items to Hawaii and Alaska typically ship via 2 day air service; please call for a quote. Catalogs ship via USPS Bulk Rate. Items that include shipping are either shipped via ground service or common carrier (truck), all tubs are shipped via common carrier. If you need an item quickly, please call customer service for 2 day or overnight air service. Please note that customer service can advise if the item is in stock and when it will ship. Signature Hardware makes no guarantee of carrier shipping times. Any requests for refund of shipping must be claimed with the carrier.
Rates
Signature Hardware charges estimated shipping rates for orders and does not charge handling fees.
Ground Shipping
3 to 7 Business Days (does not include processing
time)
Saturday delivery, if shipped via FedEx Home service
Not available for Alaska or Hawaii
Not available for P.O. Boxes or military APO/FPO addresses
Overnight Air Service*
1 Business Day (does not include processing time)
No weekend delivery
Not available for P.O. Boxes or military APO/FPO addresses
2 Day Air Service*
2 Business Days (does not include processing time)
No weekend delivery
Not available for P.O. Boxes or military APO/FPO addresses
3 Day Service
3 Business Days (does not include processing time)
No weekend delivery
Not available for P.O. Boxes or military APO/FPO addresses
*Contact customer service for shipping quote and
availability. Not available online. |
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Signature Hardware uses parcel carrier ground service for Canadian orders. Signature Hardware will fill out the necessary paperwork. The customer is responsible for customs clearance, import duties and any other storage or customs related fees.
Tubs will ship to Canada at an additional charge. Please contact customer service for a quote.
Standard Delivery Times
Standard delivery time is 5-18 business days (Monday through Friday, do not count weekends.) |
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| Signature Hardware uses parcel carrier express service for international orders, and freight service for large or oversized items. International shipping is quoted upon check-out. Large items, such as tubs, must be quoted by customer service. Delivery time varies. Please contact customer service with questions. |
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Due to manufacturer restrictions, as well as international and domestic regulations, we are not able to ship our products to all geographical locations and address types. Below are some general guidelines.
Signature Hardware may not ship to all countries
or provinces outside of the United States and in
Canada. Please contact customer service with questions.
Signature Hardware does
not currently ship to P.O. Boxes, or military APO/FPO
addresses.
Signature Hardware may
choose to add to, subtract from, or otherwise alter
these shipping restrictions
at any time. Shipping may be available for
a wider range of countries in the future. Check
back for policy changes. |
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| Most items ship direct from our warehouse via parcel carrier. For these shipments, you are sent a tracking number via email. Tubs that ship from our warehouse are also trackable by the number emailed to you at the time the tub leaves our warehouse. |
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